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Shipping Policy

Shipping Policy

At Pearlgold International, we aim to deliver your favourite Indian groceries safely and promptly across Australia.

1. Delivery Areas

We currently deliver across major cities in Australia including Melbourne, Sydney, Brisbane, Adelaide, and Perth.

2. Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

3. Delivery Time

Standard delivery usually takes 3–7 business days, depending on your location. Remote areas may take longer.

4. Shipping Charges

Shipping costs are calculated based on the order weight and delivery location. Any applicable charges will be displayed at checkout before payment.

6. Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery. We’ll work with our courier partners to resolve the issue promptly.